Management Services


The Management Services Department, located in the Village Hall, centralizes support services for all Village departments and is comprised of two divisions, the Administration and Finance Divisions.

Administration Division

The Administration Division includes the offices of the Mayor and Village Manager. This Department provides support services for the other Village departments including:

  • Oversight of Village Departments
  • Human resource administration
  • Process improvement studies / implementations
  • Financial forecasting
  • Budget preparation
  • Capital improvement planning
  • Information systems contractor management
  • Village-wide organization operating business analytics / reporting
  • Contract Management (Privatization Program)
  • Risk management
  • Grant writing / management
  • Management of all franchise agreements
  • Freedom of Information Act response
  • Records management
  • Clerical support (Public Works, Police, Building, Finance)
  • Collective Bargaining
  • Sustainability programs coordination
  • Issuance of different business licenses
  • Adjudication Code Hearing system
  • Management of Aquatic Center
  • Management of Senior Center
  • Economic development services

Finance Division

The Finance Division handles the Village's financial functions including:

  • Customer Service Team
  • Budget implementation
  • Financial Reporting system
  • Investment Management
  • Accounting
  • Accounts payable
  • Water/sewer/garbage/recycling billing and collections
  • Payroll processing
  • Invoicing
  • Personnel pension obligations
  • Police Pension Fund support
  • Audits

Request for Service System

The Management Services Department also operates the Village's Request for Service System. This system provides the best place for citizens to request non-emergency services or information. The Department operates a computer tracking system that ensures proper follow-up on requests from the Village departments. The system sends completion cards to residents for input on system response.